Cancellation of service appointments
You may cancel or reschedule a service appointment free of charge by notifying us at least 24 hours before the scheduled appointment time. Contact us by phone at (305) 555-0142 or by email at [email protected] to cancel or reschedule.
If you cancel after the technician has been dispatched or fail to provide access at the scheduled time, a trip fee may apply. The trip fee amount is disclosed at the time of booking.
Diagnostic fee
The diagnostic fee is earned once the technician arrives and performs the on-site inspection. This fee is non-refundable regardless of whether you choose to proceed with the recommended repair. The diagnostic fee amount is confirmed before your appointment.
Estimate approval and authorization
All repairs require your explicit approval of the estimate before any work begins or parts are ordered. If you decline the repair estimate, your only obligation is the diagnostic fee. You will never be charged for parts or labor that you have not authorized.
Refund policy for completed repairs
We stand behind the quality of our work. If a completed repair does not resolve the specific issue that was diagnosed and documented on your service invoice, we will:
- Schedule a follow-up visit at no additional charge to re-evaluate the problem
- Perform corrective work if the issue is related to our original repair
- If the problem cannot be resolved through a follow-up visit, we will refund the labor portion of the repair charge
Refund requests must be submitted within 30 days of the completed repair date. To request a refund, contact us with your service invoice number and a description of the ongoing issue.
Conditions where refunds do not apply
Refunds are not available in the following situations:
- The issue is unrelated to the original diagnosed problem
- The appliance has been tampered with, modified, or serviced by another party after our repair
- Damage caused by misuse, power surges, water damage, pest activity, or other external factors
- Normal appliance wear and tear or end-of-life component failure
- The customer declined recommended additional repairs that were related to the original diagnosis
Parts returns
Installed parts: Parts that have been installed during a repair are generally non-returnable. These are sourced as special-order genuine manufacturer components specific to your appliance model and cannot be restocked once installed.
Uninstalled parts: If parts were ordered but not yet installed (for example, if a repair is cancelled before the follow-up installation visit), unused parts in their original, unopened packaging may be returned within 14 days of delivery. A restocking fee of up to 25% may apply depending on the supplier’s return policy.
Defective or incorrect parts: If we supplied the wrong part or a part arrives defective, we will replace it at no charge or provide a full refund for that part, including any associated shipping costs.
Refund processing
Approved refunds are processed within 7–10 business days. Refunds are issued to the original payment method used for the service. You will receive confirmation by email when the refund has been initiated.
Warranty claims vs. refunds
If your repair is covered by our workmanship warranty and the same issue recurs within the warranty period, this is handled as a warranty claim rather than a refund. Warranty repairs are performed at no additional cost. See your service invoice for warranty terms and duration.
How to request a cancellation, refund, or return
Contact us using any of the methods below. Please have your service invoice number or appointment confirmation ready:
- Phone: (305) 555-0142
- Email: [email protected]
- Address: 1200 Brickell Ave, Suite 400, Miami, FL 33131
We aim to acknowledge all requests within one business day and resolve them as quickly as possible.